Terms & Conditions

1. We reserve the right to refuse to return equipment if you fail to produce this receipt or other proof of ownership, or refuse to pay for work satisfactorily completed.

2. Labor is charged at £35 per hour on site and £30 per hour if brought to us, a minimum charge of one hours labour applies to all jobs accepted, whether repairs are completed or not.

3. A mileage fee of 45p per mile in both directions applies to all on-site jobs which are outside our service area. Our service area is within a 12 mile radius of our office (LU5). We will inform you if a mileage fee applies prior to visiting. Mileage is calculated from our office at LU5 to the destination.

4. We accept payment by cash, cheque or bank transfer. Payment is due within 7 days. We reserve the right to claim statutory interest (at 8 per cent over the current Bank of England base rate) and compensation for recovery costs under late payment legislation if money owed is not received by the agreed date and under the agreed terms.

5. All repairs are covered by our 7 day return to base guarantee. Which means if the same fault re-occurs within a short time period (normally 7 days) and you return your PC to us, we will happily reinvestigate the problem, crediting any previous labour charged towards the cost of re-investigating the same problem. Where the reinvestigation charges exceed previous charges, we reserve the right to invoice the difference.

6. All parts supplied are covered by our 30 day warranty and thereafter the standard manufacturers warranty.

7. QCS Quality Computer Services does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair; we therefore recommend that any data is adequately backed up by you prior to us commencing work on your equipment. Bluefish Computer Services can backup your data for you prior to commencing work for an additional charge.

8. A “System re-installation” only includes the following.

• a) Complete erasure of hard disk drive
• b) Re installation of Windows operating system
• c) Installation of system hardware drivers (additional costs may be charged for sourcing drivers not supplied by customer)
• d) Installation of system updates
• e) Installation of FREE antivirus & updates. Any additional software or hardware installation such as scanners printers or broadband or training of same is not included in the re installation cost and any on-site visits to complete these or additional work will be fully chargeable at our usual rates.

9. We reserve the right to refuse to install software if we suspect that it is not legal or correctly licensed. We will be unable to install licensed software without a valid licence key. Your data may be copied and stored on our backup devices at times, and we reserve the right to contact relevant authorities should illegal files or activity be identified on your equipment.

10. Phone calls and conversations may be recorded for training, legal or confirmation purposes.

11. Equipment not collected 14 days after job completion will incur a daily storage fee of £5 per day and after 30 days we will assume you no longer want your equipment back and will dispose of it accordingly. If we intend to dispose of your goods in this way you will be informed in writing beforehand. Any funds received will be used to recover our costs and any outstanding invoices owed by you, should there be any funds remaining, they will be refunded to you at the address provided on your equipment receipt. Any goods not collected after 180 days will be disposed of regardless of ownership. These terms and conditions are subject to change and any time without prior notice to you and do not affect your statutory rights.

Remote Support Terms and Conditions

Whilst we embark on taking all due care in the use of your computer, QCS cannot guarantee this service will resolve the IT problem or that the attempt to resolve technical issues will not cause additional problems requiring an on site or back-to-base support call. QCS is not liable for any consequential damages and it is the client's responsibility to backup all applications and data prior to the session. Please close any personal or confidential information on your screen, as the technician will be viewing your desktop.

By using this Remote Support Service you understand that:

1. All remote service and software provided "as is" and at customers sole risk.
2. You are responsible for the backup of your data and applications.
3. QCS is not liable for consequential damages of any kind.
4. QCS is not liable for unauthorized access to anybody's computers via the remote software "QCS Remote" (anyone can connect to your computer using QCS Remote, however they will need the password and unique identifier to do so).
5. QCS will not disclose passwords or ID's to any undisclosed 3rd party.
6. If you would prefer to use Quick Remote click here www.qcsit.co.uk/quicksupport.html

The Software

QCS uses the software "QCS Remote" to provide remote assistance and technical support. Features of this software include:

1. Easy to use and totally secure. You are in full control and can end the session at any time.
2. Completely secure data channels with key exchange and AES (256 Bit) session encoding, the same security standard used in HTTPS/SSL technologies - the gold standard in security on the internet.
3. Ability to diagnose and resolve problems remotely.
4. Allow your support representative to view or control your desktop.
5. Transfer files via direct transfer to or from the support representative (optional).

"QCS Remote" will be installed onto your computer so that we can obtain remote access at any time with your permission. If you wish to uninstall the software please contact us and we will explain how to do this. The Remote Connection When you have agreed to use our remote service you will need to initiate a secure connection with one of our support engineers. In order to create this connection, you will download a module to your system that will communicate with our engineers computer. Our engineer will explain where you can download this module over the telephone. Instructions can also be found on website. QCS treat all data in strict confidence, to view our privacy policy, please visit our website.

GENERAL

This Privacy Policy governs the manner in which QCS collects, uses, maintains and discloses information collected from users (each, a "User") of the www.qcsit.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by QCS.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, social security number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

QCS may collect and use Users personal information for the following purposes:

• - To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
• - To improve our Site We may use feedback you provide to improve our products and services.
• - To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• - To run a promotion, contest, survey or other Site feature
• - To send Users information they agreed to receive about topics we think will be of interest to them.
• - To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

QCS has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

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Hardware

We providing full range of Hardware repair services, so possible if you have any problem with any electronic devices most likely we can fix it.

TV

If your TV goes blank, give us call,we will try to restore it to life.

Tablets

Do you think something going wrong with your tablet, has cracked screen, working slowly? You are in right place, We can help.

Laptop/Netbook/PC Desktop

Our service offer full range of repairs for Laptops, netbooks or PCs.

• - Cracked screen
• - Dirty cooling system and old thermal grease and thermal pads - causes system freezes, unexpected reboots, data lose, or even irreparable damages of motherboard.
• - Broken keyboard
• - Liquid problems - in this case first of all turn off computer, remove charger, and battery. After it done, CALL US
• - Broken cases
• - Damaged chargers and DC sockets
• - Hard drive exchange / Data Recovery
• - Memory upgrades
• - Upgrade
• - Booting problem
• - PSU problem
• - HDD issue
• - Data backup
• - No video
• - Problem with monitor/LCD
• - And many others

Data Recovery

Do not worry about your data, if you think you lost some data from your Pen Drive, Memory Card, Hard Drive, Mobile Phone or any storage device please feel free to give Us call and tell about your problem so we can help you faster.

Network

Do you want to build network at your home/company, have you got a problem with internet, do you think need CCTV at your home or working place or just simply you want to see who is knocking to your door. If you answer yes for one from above question just dial our number and ask for quote.

Operation Area

Our operation area for: Laptop Repair Service, Desktop PC Repair Service, Tablet Repair Service or for any laptop, computer or mobile device problem for the customers who accept home visit is Luton, Dunstable and surrounding for any others please contact us for more details.

Laptop service

We offer full service of laptops, and notebooks. In case of laptop or netbook damage the most important thing is precision and attention. Everyone of us sow units that after repair was in worse condition then before repair. In our hand nothing like this could happen. Our personnel consist of qualified and experienced specialists with repairing laptops damages. We simply know how to do it. We have got best quality equipment necessary to work with mobile computers. Few examples of typical laptop damages:

• - Cracked screen
• - Dirty cooling system and old thermal grease and thermal pads - causes system freezes, unexpected reboots, data lose, or even irreparable damages of motherboard.
• - Broken keyboard
• - Liquid problems - in this case first of all turn off computer, remove charger, and battery. After it done, CALL US
• - Broken cases
• - Damaged chargers and DC sockets
• - Hard drive exchange / Data Recovery
• - Memory upgrades
• - And many others

Most of this we could repair in the next or even the same day, sometimes immediately in your home or office.

Service of any kind of problems with Networking

We can make your devices talk one to other fluency. We offer wide range of Networking solutions begin from simple router configuration to advanced technology like NAS, VPN and Remote Accessibility at end.

• - File shearing
• - Routers and internet connection configuration
• - Network printing
• - Web TV
• - Network Attach Storage
• - Access to your data from the internet
• - LAN and WiFi infrastructure design and implementation
• - Personalized unusual solution

You've got some special needs like full company support or 24h support. Contact us.

Service of any kind of problems with PC

PC minds “Personal Computer”. We can make it be really personal. Do you ever wondering how much many you must spend for computer exactly matched for your needs. Do you know how many memory should it has or what kind of graphic card you need. We know answers for all questions like this. If you don't wont to spend money for unnecessary parts end accessory, we will help you. We can build for you new computer from base or modernize old.

• - Upgrade
• - Booting problem
• - PSU problem
• - HDD issue
• - Data backup
• - No video
• - Problem with monitor/LCD
• - And many others

Most of this we could repair in the next or even the same day, sometimes immediately in your home or office.

Service of any kind of problems with operating systems

If your PC is running slowly and appears to be past its best, our OS re-installation service will refresh your computer back to the state it was on the day you purchased it.

OS re-installations are one of the most efficient methods of getting your PC setup, installed and working like new.

The services we can provide are :

• - Service carried out in your home (or collected then returned) at a time to suit you
• - Load Microsoft Windows operating system onto the PC *
• - Configure security settings, if required
• - Install the latest up to date drivers for your PC
• - Load new anti-virus software onto the machine, if required
• - Answer any questions you may have on the PC setup service
• - Keep your personal data intact and put back onto your PC when finished **
• - Virus, Malware & Spyware Removal
• - And many others

* If you cannot provide a manufacturer installation CD we can order replacements for you. We require that you have a valid serial number for your operating system. We do NOT use any software that is NOT genuine. ** Up to a maximum of 10GB of user data. Most users don't have more than this. Data above this amount is charged at £10 per extra 5GB. This service is ONLY for installing your Operating System. Any applications such as Microsoft Office etc are subject to our normal Software Installation service charges.

Service of any kind of problems Laptop/PCs/Mobile/Network

DC Jack Repair

Does your laptop only run with the battery or does your DC Jack feel loose? DC Jacks on most laptops do not have enough reinforcement and will loosen under normal wear and tear. We repair DC Jacks to a higher standard than the original manufacturers.

Motherboard Repair

Motherboard control the following hardware such as Audio, Video, Power, USB, Firewire, and Keyboard/Touchpad. If you're experiencing issues with any of your hardware have our technicians diagnose the issue. Often this is cheaper than swapping out your motherboard.

LCD Replacement / Back light

Cracked Screen? Images keep flickering? Does your laptop boot up but after a while fades to black? No Problem! We have options for you.

Laptop Keyboard Repair and Replacement

Missing keys? Water spill? Buttons keep popping off? It might be time to replace your keyboard. Laptop keyboard repair and replacement is an affordable way to increase the usability and life of your machine.

Touchpad Replacement

Does your mouse keep freezing or skipping? Is it hard to control you cursor?

Inverter

Does your LCD screen flicker and show a faint image? The Inverter controls the power going to your back lights and may be causing this problem.

Overheating

Does your laptop over heat then shutdown on its own? It may be time to have your cooling system checked out. This is an inexpensive repair that can save you from having to replace your motherboard in the future.

Service of any kind of problems with Software

If your device is running slowly and appears to be past its best, our software service will refresh your device back to the state it was on the day you purchased it.

Restore your Device to manufacturer settings are one of the most efficient methods of getting your device working like new.

The services we can provide are :

• - Service carried out in your home (or collected then returned) at a time to suit you
• - Load OS onto the Device
• - Data Recovery
• - Configure security settings
• - Install the latest up to date drivers
• - Load new anti-virus software onto the machine, if required
• - Answer any questions you may have on the Device setup service
• - Keep your personal data intact and put back
• - Virus, Malware & Spyware Removal
• - New laptop installation, Data transfer, emails and Address Book transfer.
• - Remote Assistance and Help over the phone.
• - Software Updates
• - And many others

Business Customers Please contact us for valuation or if you have any questions.

Service of any kind of problems with operating systems